Frequently Asked Questions

Don't see your question here? Contact your local Menchie’s directly. You can find your local store at www.menchies.com/locations.

  • What is in a Menchie’s Frozen Yogurt Cake?
    It’s up to you! Start with a base of chocolate or vanilla cake, then add layers of your favorite Menchie’s Frozen Yogurt flavors and toppings! Then, we decorate it with icing and more toppings, and can finish it with an image, character cake topper and/or message of your choice.
  • How many guests does one frozen yogurt cake serve?
    We offer 2 frozen yogurt cake sizes: the Family Size serves 10-12 guests and the Party Size serves 24-30 guests.
  • Can you decorate my frozen yogurt cake with a photo of my choice?
    Absolutely, everyone loves seeing their favorite photo on our frozen yogurt cakes! Make sure to include it in your order, and send it in JPEG format.
  • Do you have Signature Frozen Yogurt Cakes?
    Yes, we do! We have created the following six Signature Frozen Yogurt Cakes: PB’s Peanut Butter Frozen Yogurt Cake, Chocolate Forever Frozen Yogurt Cake, Caramel Lovers Frozen Yogurt Cake, Mookie’s Cookies ‘n Cream Frozen Yogurt Cake, Rainbow Sprinkles Frozen Yogurt Cake, and Chip’s Cookie Dough Fudge Frozen Yogurt Cake.
  • Where are Menchie’s Frozen Yogurt Cakes made?
    We create all of our frozen yogurt cakes by hand at each of our Menchie’s locations, with your favorite frozen yogurt flavors and toppings (subject to availability).
  • How long will a Menchie’s Frozen Yogurt Cake last in my freezer?
    A Menchie’s Frozen Yogurt Cake will last up to 30 days from the day it was made. You can find the date it was made on the bottom of your frozen yogurt cake box.
  • Does Menchie’s make frozen yogurt cakes for celebrations other than birthday parties?
    Yes! Menchie’s Frozen Yogurt Cakes are a great addition to any celebration, including anniversaries, bridal/ baby showers, graduation parties, Mother’s Day, Father’s Day, holidays, and more! Our frozen yogurt cakes bring BIG smiles to all parties!
  • Are your frozen yogurt cakes Kosher?
    Yes - frozen yogurt, cake bases, icing, and image toppers are all Kosher. Most of our toppings are Kosher as well.
  • Where can I find the nutritional information for Menchie’s flavors and toppings?
    Full nutritional information for all of our flavors can be found on our flavor page www.menchies.com/flavors. Nutritional information is also available upon request at each Menchie’s location.
  • I have a specific allergy and need some guidance as to what Menchie’s products I am able to consume. Where can I find this information?
    We do our best to ensure that cross-contamination does not occur in-store, however products may have come into contact with allergens during manufacturing. Always consult with a medical professional if you have allergies. To find out if a specific flavor contains an allergen, please visit our flavor page www.menchies.com/flavors for full nutritional information.
  • How can I order a Menchie’s Frozen Yogurt Cake?
    You can order a Menchie’s Frozen Yogurt Cake online at www.menchies.com/cakes or you can visit your local Menchie’s store. Find your local Menchie’s location at www.menchies.com/locations.
  • When will my Menchie’s Frozen Yogurt Cake be ready for pick up?
    Menchie’s requires that you place online orders at least 48 hours in advance. Please note your local store pick-up times when you order. If you need your Menchie’s Frozen Yogurt Cake sooner, call or visit your local Menchie’s and choose from a variety of Menchie’s Frozen Yogurt Cakes available for immediate pick-up.
  • How do I know if my order was placed correctly?
    Once your order is placed, you will immediately receive a confirmation email. If you do not receive an order confirmation, please contact your store directly. You can find your local store information at www.menchies.com/locations. We also recommend you check your junk email folder and add noreply@olo.com to your address book.
  • How do I modify, change, or cancel my order after it has been placed?
    You can visit or call the store directly to make changes to your order. You can find your local store information at www.menchies.com/locations. Please note an order cannot be cancelled within 24 hours of pickup.
  • What if I need to change my pick-up date or time?
    To change your pick-up date/time, please visit or call the store directly. You can find your local store information at www.menchies.com/locations.
  • I can’t find exactly what I am looking for, how can I order a custom product?
    If you don't see exactly what you want on your store's online menu, you can visit or call your local store directly. You can find your local store information at www.menchies.com/locations.
  • What forms of payment are acceptable for my online cake order?
    Menchie’s accepts Visa, MasterCard, American Express, and Discover for online cake orders. Store gift cards are not an acceptable form of payment at this time for our frozen yogurt cakes.